Refund policy
Last updated: 23 August 2026
Your satisfaction matters. This page explains when you can return an item, how to go about it and how quickly you will be refunded.
1. Cooling-off period: 14 days
You have 14 calendar days from receipt of your parcel to change your mind, without having to give a reason.
Once you have notified us of your decision, you have a further 14 days to send the item back to us.
2. Items that cannot be returned
In accordance with Article L221-28 3° of the French Consumer Code, the right of withdrawal does not apply to items personalized at your request: a mug bearing a first name, a text, a photograph or artwork that you supplied. These pieces are made for you and cannot be resold.
This exclusion does not apply to catalogue items bought as they are, which remain returnable.
Nor does it ever affect your rights where an item is faulty, damaged or not as described — see section 6.
3. Condition of returned items
The item must be returned to us complete, unused and unwashed, in its original packaging and protected for transport (our items are fragile).
You may be held liable for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the product.
4. Return address
Returns should be sent to the following address:
PMW Iconic Trends Wear — Returns
16 Impasse Jules Simon
33500 Libourne
France
Please let us know before sending anything (see below) so that we can identify your parcel on arrival.
5. How to return an item
- Write to us at pmw.iconictrendswear@gmail.com quoting your order number and the item concerned. You may use the model withdrawal form set out in Article 14 of our Terms and conditions of sale.
- Wait for our confirmation: we will confirm the procedure within 48 business hours.
- Ship the parcel to the address above, carefully packed, using a tracked service. Keep your proof of postage.
Important: please notify us before shipping. A parcel returned without prior notice may not be identified and its processing will be delayed.
6. Broken or faulty item, or our mistake
If your parcel arrives damaged, or if the item received does not match your order:
- tell us within 48 hours of receipt;
- attach photographs of the item and the packaging;
- we cover all costs and, at your choice, arrange a replacement or a full refund.
Your legal guarantee of conformity (2 years) and the guarantee against hidden defects (2 years) apply in all cases — see Article 8 of our Terms and conditions of sale.
7. Return costs
- Return because you changed your mind: the cost of sending the item back is yours.
- Faulty, broken or incorrect item, or a picking error on our side: the costs are entirely ours.
8. Refund
The refund is issued no later than 14 days after we receive the returned item or, where applicable, after proof that it has been sent.
It covers the price of the item as well as the original standard shipping costs, and is made using the same payment method as the one used for the order, unless you expressly agree to another method.
How quickly the funds then appear in your account depends on your bank (usually 3 to 5 business days).
9. Exchanges
We do not offer direct exchanges. To obtain a different item, return the one you received following the procedure above and place a new order.
10. Any questions?
Write to us at pmw.iconictrendswear@gmail.com or through the Contact page. Reply within 48 business hours.