Shipping policy

Last updated: 12 September 2026

Our orders are made by hand and shipped from our workshop in Libourne (33500), in the Gironde region of France. We deliver exclusively to Mondial Relay pickup points: you choose the local shop that suits you at checkout, and collect your parcel there during its opening hours. Here is everything you need to know before ordering.

1. Delivery areas and delivery method

We deliver to mainland France and to the other countries of the European Union, to Mondial Relay pickup points only.

We do not offer home delivery. This choice lets us keep the shipping cost low and avoids parcels going missing when nobody is home.

Based elsewhere and would like to order? Write to us at contact@pmwiconic.com: we look at each request individually.

2. Rates

Destination	Method	Rate
Mainland France	Mondial Relay – pickup point	€5.50
European Union (outside France)	Mondial Relay – pickup point	€9.90

The exact delivery cost is always shown on the payment page, before you finally confirm your order.

3. Timescales

The total time is made up of two stages:

Making: 1 to 3 business days in our Libourne workshop. As every item is personalised by sublimation and then checked before packing, this time cannot be shortened.
Transit to the pickup point: 2 to 4 business days within mainland France; 7 to 14 business days for the other countries of the European Union.

That is an indicative total of 3 to 7 business days within mainland France, and 8 to 17 business days for the rest of the European Union, once payment has been confirmed.

These timescales are indicative and may be longer in busy periods (Christmas, Mother's Day, sales) or in the event of circumstances beyond our control (bad weather, carrier strike).

In any event, and in accordance with Article L216-1 of the French Consumer Code, your order will be delivered no later than 30 days after it is placed.

4. Order tracking

You will receive:

a confirmation email as soon as payment is validated;
a dispatch email containing your tracking number as soon as the parcel is handed to the carrier;
a ready-for-collection notice (email and/or text message sent by Mondial Relay) as soon as your parcel is available at your pickup point.

Please check your spam folder if you have not received anything within 72 hours.

5. Choosing your pickup point

You select your own pickup point at checkout, from the list offered around the address you enter. Check its opening hours before confirming: they determine when you will be able to collect your parcel.

Once the order is confirmed, we can no longer change the pickup point at our end. If you have made a mistake, tell us immediately at contact@pmwiconic.com: we will see what is possible for as long as the parcel has not left.

When collecting: bring photo ID and your tracking number. A third party may collect the parcel with those items and a written authorisation from you.

6. Parcels not collected, lost or damaged

Parcel not collected: Mondial Relay holds your parcel at the pickup point for a limited time (usually 10 to 14 days). After that, it is automatically returned to us in Libourne. We will then contact you to arrange a fresh dispatch (at your expense) or a refund of the items, excluding the original delivery costs.
Late parcel or no tracking movement: let us know after 7 business days (France) or 14 business days (rest of the EU) with no change to the tracking. We will open an enquiry with the carrier and keep you informed.
Parcel received damaged: if possible, note your reservations at the pickup point when collecting, then contact us within 48 hours with photos of the item and the packaging. We will take care of the replacement or the refund. See our Return and refund policy.

7. Transfer of risk

The risk of loss or damage passes to you at the moment when you, or a third party designated by you, take physical possession of the parcel at the pickup point.