Shipping policy
Last updated: 23 August 2026
Our orders are prepared by hand and shipped from France. Here is everything you need to know before ordering.
1. Delivery areas
We currently deliver to mainland France and to the other countries of the European Union.
Based elsewhere and would like to order? Write to us at pmw.iconictrendswear@gmail.com — we look at each request individually.
2. Rates
| Destination | Method | Rate |
|---|---|---|
| Mainland France | Standard tracked | €5.50 |
| European Union (outside France) | Standard International | €9.90 |
The exact shipping cost is always shown on the payment page, before you finally confirm your order.
3. Delivery times
The total time is made up of two stages:
- Preparation: 1 to 3 business days. Because each item is personalised by sublimation and then checked before packing, this time cannot be shortened.
- Transit: 2 to 4 business days within mainland France; 7 to 14 business days for the other countries of the European Union.
That is an indicative total of 3 to 7 business days for mainland France, and 8 to 17 business days for the rest of the European Union, after payment is confirmed.
These times are indicative and may be longer during busy periods (year-end holidays, Mother's Day, sales) or in the event of circumstances beyond our control (bad weather, carrier strike, customs clearance).
In any event, and in accordance with Article L216-1 of the French Consumer Code, your order will be delivered no later than 30 days after the contract is concluded.
4. Order tracking
You will receive:
- a confirmation e-mail as soon as payment is validated;
- a dispatch e-mail containing your tracking number as soon as the parcel is handed to the carrier.
Please check your spam folder if you have not received anything within 72 hours.
5. Delivery address
You are responsible for the accuracy of the address you enter. An incorrect address may cause a delay, a return to sender or the loss of the parcel.
If you notice a mistake, tell us immediately at pmw.iconictrendswear@gmail.com — we will correct it if the parcel has not yet left. A new shipment following a return due to an incorrect address will be charged at the current rate.
6. Unclaimed, lost or damaged parcels
- Unclaimed parcel: once the carrier's holding period has expired, the parcel is returned to us. We will contact you to arrange a new shipment (at your expense) or a refund of the items, excluding the original shipping costs.
- Late parcel or no tracking movement: let us know after 7 business days (France) or 14 business days (rest of the EU) without any change to the tracking. We will open an investigation with the carrier and keep you informed.
- Parcel received damaged: where possible, note your reservations with the delivery driver, then contact us within 48 hours with photographs of the item and the packaging. We will cover the replacement or the refund. See our Return and refund policy.
7. Transfer of risk
The risk of loss or damage passes to you at the moment you, or a third party designated by you, take physical possession of the parcel.
8. Any questions?
pmw.iconictrendswear@gmail.com — reply within 48 business hours. See also the Contact page.